Being one of the largest TV service providers, Comcast has a large consumer base. Moreover, as of June 12, 2009, all TV broadcasts in the USA have transitioned from analog to digital. Like, other cable companies, Comcast also switched cable TV from analog to digital. Comcast provides a digital transport adapter which allows users to receive over-the-air and cable broadcasts through an analog TV set.
Once you install the adapter, many problems may occur that you want to fix in order to make the adapter work properly. While there may be some problems which you cannot resolve yourself, however, many problems can be fixed easily. Follow the below-mentioned steps to troubleshoot various issues without contacting a technician home.
Troubleshoot no picture issue
In case if the device is not getting power properly, then you need to check the power cable to make sure it is securely plugged to the back of the DTA and as well as inserted into a functional power outlet in the wall.
If the power cable is properly plugged, then visit comcast.com/digitalnow in order to activate your DTA or you can also call Comcast 1800-Comcast Support to get assistance on activating your DTA. Prior to using your devices, you need to connect all your DTA gadgets then activate them.
Now, you need to set both the DTA and your TV to the same station. Generally, it is either channel three or channel four. In case both the DTA and TV are set to station 3 and there is no picture on the screen, then try setting both DTA and your TV to channel 4.
In case you have a VCR to which the DTA is connected, then you need to ensure that it is properly connected, and the VCR is turned on.
Remote control is not working
If there is some problem with the remote and it’s not working, then first check that its batteries are operational, and they are properly inserted into the remote. Check the alignment of the batteries and make sure that the “+” on the remote battery is contacting the “+” sign inside the battery bay.
While using the remote, make sure that there is nothing between the remote and the DTA. Since, the remote operates via infrared, if there is any object like wall, cabinet door or other object, it may not work due to any obstruction.
In case you are using the remote-control signal receiver, then ensure that it is properly connected to the digital adapter.
Comcast offers a widerange of services including cable television, high-speed Internet, and phone services. It is a major cable TV service provider in the USA. Apart from the cable TV, Internet, and phone service, it also offers email, home Wi-Fi and many other services. The company provides its services under the Xfinity brand. Further, Xfinity also offers bundle services which provides you with TV, Internet, Phone, and other services combined in a single package.
Comcast is known for high-speed Internet services, but it is viewed as one of the worst companies when it comes to customer services. Comcast customer service may not provide you with the immediate help to fix your issues whenever you encounter any problem with your Comcast services. But you can obtain instant help from independent Comcast 24-hour customer service. You can seek instant customer support for various technical glitches and get rid of your problem in no time.
Whether you are facing problems with Comcast cable TV, Internet, or phone services, you can find solutions to those issues with the help of talented experts in no time. While with Comcast cable support you can find solutions to different cable issues, you can contact Comcast help desk to find solutions to all sorts of services. To get support from our certified and experienced tech professionals, just dial the contact number and you will be able to get assistance at once.